LamaBet Privacy Policy for Canadian Players

Who Controls Your Data

The data controller for lamabet24.com is Skyline Comoros Ventures Ltd, registered at Hamchako, Mutsamudu, Anjouan, Union of Comoros, operating under Anjouan Gaming Authority Licence No. ALSI-2451978. This policy is written to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, with the Act respecting the protection of personal information in the private sector (Law 25).

Sending Your Data Outside Canada and Why We Collect It

Because our servers and several service providers, including payment processors and game studios, are located outside Canada, personal data collected on lamabet24.com is transferred and stored abroad as a routine part of running the account, the cashier and the game catalogue. Where such a transfer occurs, we rely on contractual commitments with the receiving service provider requiring it to protect the data to a standard consistent with PIPEDA, and the data remains subject to the laws of the country where it is processed.

We collect and use personal data for the purposes needed to open and run your account: verifying your identity, processing deposits and withdrawals, operating the games and sportsbook, applying bonus terms, and preventing fraud and money laundering. Consent for ordinary account data is treated as implied by your registration; for sensitive information such as identity documents submitted during KYC, we obtain your express consent before the upload is processed. Certain processing, such as retaining transaction records for anti-money laundering reporting, is carried out because it is a legal obligation on the operator rather than because of your consent, and continues even if consent for other purposes is later withdrawn.

Lamabet24.com uses cookies in three categories: strictly necessary cookies that keep you logged in and your cashier session working, analytics cookies that measure how the site and game lobby are used, and marketing cookies that track which promotions you have seen. Necessary cookies cannot be disabled without breaking core site functions; analytics and marketing cookies can be turned off from the cookie banner or your browser settings without affecting your ability to play. Marketing emails, including bonus and reload notifications, are sent only with your consent under Canada’s Anti-Spam Legislation (CASL), and every marketing message includes a one-click unsubscribe link that takes effect immediately.

Registration, payment and technical data is shared only with the categories of recipient needed to run the account. Payment details are shared with the processors behind Interac e-Transfer, Visa and Mastercard, Skrill, Neteller, Apple Pay, and our Bitcoin and Tether payment gateways, solely to complete and confirm your transactions. Identity documents submitted for KYC are shared with our identity verification provider for the sole purpose of confirming your identity and age. Gameplay data is shared with the game studios whose titles you play, including Pragmatic Play, Evolution Gaming, Play’n GO, NetEnt, Playtech, Ezugi, Pragmatic Play Live, ELK Studios, Nolimit City, Microgaming, Big Time Gaming and Hacksaw Gaming, limited to what each provider needs to run the round and calculate the result. We do not sell personal data to advertisers or data brokers.

Your Rights Over Your Data

You may request access to the personal data we hold about you, ask us to correct inaccurate data, and withdraw consent for processing that depends on consent, such as marketing communications. Withdrawing consent for processing required to operate your account, such as KYC verification, may mean the account cannot remain open. Residents of Quebec additionally have the right, under Law 25, to request de-indexation of personal data made public through search where it causes serious injury outweighing the public interest, and the right to data portability, meaning you can request your data in a structured, commonly used format to transfer to another service.

What We Collect and How to Complain

The data we collect covers registration details (name, date of birth, email, address), payment records tied to deposits and withdrawals, KYC documents submitted for verification, technical data such as IP address and device logs, and cookie identifiers described above. If you believe we have mishandled your personal data and are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada, and Quebec residents may also complain to the Commission d’acces a l’information du Quebec. Both bodies accept complaints from individuals independently of any internal resolution we offer.

How Long We Keep Your Data

Account and transaction records are retained for as long as the account remains open, and for a further period afterward to meet anti-money laundering and financial record-keeping obligations tied to our licence. KYC documents are retained on the same schedule as transaction records, since verification status must remain auditable against the deposits and withdrawals it applied to. Marketing consent records are kept until consent is withdrawn, at which point the underlying contact data is removed from active marketing lists. Closing your account does not trigger immediate deletion of data that is still subject to a retention obligation; it is removed once the applicable retention period lapses.

Contacting Us About Your Data

Requests relating to your personal data, including access, correction, consent withdrawal, or a Quebec Law 25 de-indexation or portability request, can be sent to [email protected]. Include your registered account email in the request so it can be matched to your account without additional back and forth.